Hat/Medal Pick Up:

Deecember 9-31, 2017

Fleet Feet Sports
1003 Farmington Ave
West Hartford, CT 06107

Monday: 10AM–7PM
Tuesday: 10AM–7PM
Wednesday: 10AM–8PM
Thursday: 10AM–7PM
Friday: 10AM–7PM
Saturday: 10AM–5:30PM
Sunday: 11AM–5PM

More Info

UPDATED: 12/14/17 

Hartford Ugly Sweater Runners: As your Facebook page Elf, and advocate please know I am so sorry. Sorry, the event was canceled and I was unable to immediately let you know that The Ugly Sweater Run would be offering refunds. For those of you who have waited patiently or are still waiting thank you. Thank you for sharing your displeasure even when it pained me not to be able to agree publicly. If I forwarded your email to the corporate registration department and it went unanswered or denied please email me at I am holding true to my promise to assist each of you.

The good news is that together we have made a difference. If you would like to pick up your hats and medals they will be with the wonderful crew at Fleet Feet West Hartford until December 31st. If you would still like to be transferred to the virtual run so you can have your hats and ornaments/medals mailed I can help you with that. Finally, the day we have waited too long for is here. For those who were registered for The Ugly Sweater Run in Hartford will be providing refunds to all those who request one.

I know many of you will still be upset and you’re right. We blew it. Please accept my apologies and allow us to make it right. Unfortunately, I am one elf and working as fast as I can. Luckily, the corporate elves have been corrected and are to be granting refunds as well. Thanks for your help!

Wishing you a Merry Day!

Would you like a refund?

How long will it take to get your refund?
It takes a few days for the funds to return to your card.

How soon will I get a response after I email you?
Please give me a week.

Would you like your hats and medals?
Fleet Feet Sports
1003 Farmington Ave,
West Hartford, CT 06107
Until December 31st

Monday 10AM–7PM
Tuesday 10AM–7PM
Wednesday 10AM–8PM
Thursday 10AM–7PM
Friday 10AM–7PM
Saturday 10AM–5:30PM
Sunday 11AM–5PM

Transfer to the Virtual Run?
Please email and I will transfer you. You can try transfer in your active account but be prepared it might refuse the transaction or request payment.

Magically available for an event on Dec. 16, 2017, or have someone you want to gift your registration to in Baltimore, Chicago, Denver, Philly?
Email and I will transfer you.

Want a deferral to next year?
Thank you for still wanting to join us. Despite what you may have heard, registrations will not be rolling over and there will be no deferrals. Thank you.

What happens to your donations to One Warm Coat?
Your donations will still go to our charity partner, One Warm Coat.

Want to help others get their refunds, transfers, questions answered faster?
Less hate mail.

Want to send me more hate mail?

Want to send me less hate mail?

Have more questions?

12/8/17 We regret to inform you that Governor Malloy has canceled all outdoor events taking place tomorrow due to a weather-induced mandatory parking ban. Therefore The Ugly Sweater Run taking place Saturday, December 9th has been canceled.  The safety of our participants is of the utmost importance.  As a registered participant, your registration will automatically be moved to our Ugly Sweater Virtual Run, allowing you to complete the 5k at your convenience. Your hat and ornament will be available for pick up, more information to follow.  Thank you so much for your understanding.